Frequently Asked Questions
What is your production time?
All custom pieces are made to order and take time to produce. Production time is subject to change with high order volume. Our current production time is 1-2 workdays
NOTE: production time is in addition to shipping time.
How will I know that my order is shipped?
You will receive an email including your tracking number when your order will leave our studio. If you placed an order more than 4 working days ago and still did not receive a tracking number, check your spam box and contact our customer support team hello@yaghala.com
Can I adjust the size?
Most of our product sizes can be adjusted. Check the bottom of the product page for the exact information or contact us via hello@yaghala.com
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, so that you can track your parcel on our website yaghala.com.
I've not received an order confirmation email?
If you haven’t received your order confirmation email, please check your spam/junk folder and search for emails from hello@yaghala.com.
Alternatively, please get in touch with us via Livechat, Facebook or email, and a member of the Yaghala team will get your order confirmation sent over right away for you!
How can I track my order?
Once an order has been processed, we are unfortunately unable to amend any details or make any changes. Please check your details are correct before checkout.
If you have any questions regarding your order, please contact our friendly customer service team via Livechat, Facebook, or email, and we will be happy to see if there is anything we can do to help!
My order has arrived wrong,what should I do?
All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team (info@milacantes.com) with an image of the error and they will have this resolved for you.
Can I return my personalised items?
As these items have been bespoke made to your preferences, we do hope you understand that we are unable to accept any returns of personalised items unless they are faulty. To read a little bit more about this, please see our Returns Policy
Can I amend my personalisation after I’ve ordered?
Please email us right away! We may be able to correct the address if you notice a mistake right after the order (up to 60 min). But for product variants, colours or engravings, we are in most cases not able to change it after the order is placed – this is so that we can begin creating your bespoke item as soon as possible. All personalisation choices are final, so please make sure you check your order thoroughly before placing it as we are also unable to refund/return based on selecting incorrect personalisation.
Can you engrave in foreign languages or using foreign alphabets?
Yes, we can engrave in any language, so you can enter text in any language into personalization fields
Shipping FAQs
Fingerprint FAQs
1. Do You Capture Fingerprints Of All Ages?
Yes. We capture all ages, from newborns through to adult sized fingerprints. Our process is suited for most ages, however it is necessary that the fingerprint has visible lines on it.
Newborn fingerprints develop in the womb from 22 weeks, so they will be present on a newborn child. Whilst we have produced keepsakes from as young as a few days old, please note newborn fingerprints can be shallow and fine, so having a close-up check to see if the lines are visible will be able to determine if a print can be captured.
For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them.
For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving.
2. How Do You Scale Or Size The Prints On The Jewellery?
For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them.
For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving.
For repeat orders, if you have a preference for print scaling, please send through an image of your existing keepsake or provide guidance upon ordering (within the notes section) so we can ensure it is an accurate representation. For instructions on how to place a repeat order view our Ordering FAQs tab below.
3. I Already Have An Existing Print. Can I Use This To Produce A Deja Marc Piece Of Jewellery?
We accept any existing fingerprint, paw print, hand print or footprint. You do not need to use our Deja Marc fingerprint kit. We simply provide our fingerprint kits as most people don’t have a print on file already.
If you have an existing fingerprint, select NO to needing a kit and an upload function appears. Please attach a clear image of your fingerprint / paw print here and commence the checkout process.
If you wish for the team to qualify the quality of your print before you place an order, simply send this through to prints@dejamarc.co.uk and the team will be able to review this for you.
4. How Do I Capture The Perfect Fingerprint?
We know it’s important for you to capture the best fingerprint, so we have produced full instructions and a How To video on our process page. If you still have questions after reading this page, send us an email to prints@dejamarc.co.uk
DO:
– Read through the kit instructions carefully and watch the process video for additional information before you start.
– Make sure you have clean hands and a hard flat surface to capture the prints.
– Use light taps to transfer the ink onto the paper (less is more)
– If you are capturing a baby or child’s fingerprint, we recommend doing this when they are relaxed or sleepy so their little hands are relaxed.
– Make multiple attempts so that we have lots of options to choose from!
– Take clear close up images of your prints (once completed)
AVOID:
– If you are seeing a dark blob you are pressing too hard. Attempt a tap instead of a hard press.
– Do not roll your finger. Just simply tap it down on the print paper.
It’s important to know that we do tidy up your fingerprints so they don’t need to be perfect. If there is a smudge or a line is broken, don’t worry, we will clean this up for you whilst ensuring the design remains aesthetically identical to your prints.
5. Are There Any Alternate Ways To Capture A Fingerprint Without Your Kit?
You can purchase your own ink pad or strips from most craft shops. Then follow the same instructions here to capture your fingerprint.
There is also a pencil lead and selotape method you can attempt if you do not have access to ink linked here.
If you haven’t placed an order yet:
Once you have captured a fingerprint and are ready to order, select ‘NO, I don’t need a fingerprint kit’ and an upload function appears. Please attach a clear image of your fingerprint here and commence the checkout process.
If you have placed an order:
Upload your fingerprints via our QR code or email them to prints@dejamarc.co.uk along with your order number.
6. Can You Store Customer Fingerprints For Future Purchases?
We keep all customers prints on file, unless otherwise asked. We have a lot of customers wishing to use their stored prints for new repeat orders. Simply select NO to needing a fingerprint kit and the option to enter your old order number appears. The team will apply these filed fingerprints to your new order and commence production as soon as possible.
1. Is There A Limit To How Many Words I Can Have On The Handwriting Pendant?
Handwriting comes in different sizes and styles, so it is hard to create a fixed word limit.
Our pendants are 16mm by 16mm, so we will make design and placement adjustments in order to ensure the text is legible.
We recommend a maximum of around 4 words, however if your handwriting exceeds this, we will reach out to you to find a solution that suits you.
2. Can I Use Handwriting I Already Have On File?
Yes! We can engrave handwriting you already have such as written words in a card, letter from a loved one, signature and many more.
Just upload a clear image of the handwriting via the upload function of the product page.
3. Do You Edit The Handwriting?
The handwriting you supply will be replicated exactly onto our jewellery.
We may have to stack the words appropriately where required to ensure the writing is not too small on the pendant.
Handwriting FAQs
Paw Print FAQs
1. How Do I Capture The Perfect Paw Print?
If you’re trying to capture a paw print, we understand it can sometimes be a little daunting.
Our key tips are to groom your pet, use treats and pick the right time of day.
If you don’t get it perfect, we can always tidy your print up for you and remove smudge! For more information, check out our How-to guide here for all our tips and tricks!
2. I Have An Existing Paw Print, Can This Be Used To Produce Your Jewellery?
We accept existing paw prints. These can be prints you already have on file historically, or have captured yourself recently.
You do not need to use our Deja Marc paw print kit.
If you have an existing paw print, select NO to needing a kit and an upload function appears. Please attach a clear image of your paw print here and commence the checkout process.
3. Do You Clean Up The Paw Prints?
Our furry friends are just that, furry, so we understand hairs can show up on their prints.
It’s important to know that we do tidy up your prints if needed so they don’t need to be perfect.
For example, we will remove the hair between their toes, whilst ensuring the design remains aesthetically identical to your prints.
